The New Front Door
The search box was the entrance to the internet for twenty-five years. Now the entrance is a conversation.
When the Customer Can't Be Sold
Agents can't be persuaded, only convinced. What happens to marketing when the buyer can't be sold to.
Plaid for Products
Every platform shift hides an invisible layer. Agentic commerce needs one too — and it's being built now.
Writing for Machines
For decades we wrote product copy to make humans feel something. The most important reader now feels nothing.
The Agent That Wants for You
When an agent holds your taste, budget, and constraints, shopping stops being something you do.
Agentic Commerce and the Product Data Challenge
Why autonomous shopping agents are only as good as the product data they read.
The Future of Agent-to-Agent Commerce
What changes when both the buyer and the seller are machines.
The Next Era of Consumer Finance
Where lending, payments, and AI converge over the next decade.
Musings on Buy Now, Pay Later
Reflections on Buy Now, Pay Later's rise — and where it goes next.
What is happening in the retail industry?
Notes on the forces reshaping how things get bought and sold.
